10/15/2026 - e123 Core System Unavailable

Incident Report for e123 Platform Uptime

Postmortem

On 10/15/2026, between 8:42 am and 8:57 am PT, the e123 backoffice was sporadically unavailable. Service was fully restored at 8:57 am PT.

The disruption was caused by an issue in file processing, which our team identified and resolved. We’re putting additional safeguards in place to prevent a recurrence and to detect similar issues earlier.

We apologize for the disruption and thank you for your patience while we resolved the issue.

Posted Oct 15, 2026 - 09:29 PDT

Resolved

The system is back online. The e123 team is currently investigating the root cause and will provide an analysis of the issue as the investigation unfolds.

Posted Oct 15, 2026 - 08:50 PDT

Investigating

The e123 team is currently investigating the 503 errors.

Posted Oct 15, 2026 - 08:44 PDT

This incident affected: e123-Core (Core Management UI, Core Web Server Pool, Core Login Functionality, Batch Server Pool).